REE SHIPPING ON ALL DOMESTIC ORDERS OVER $500

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How long does it take for my order to ship?

Regular orders can take up to 14 business days to process (counting starts on the following business day) and then they are shipped with the chosen method.

Express orders take a maximum of 3-5 business days to ship (counting starts on the following day). In order to place one, simply choose the 'Express Shipping' method.

Priority mail at checkout does not count as express shipping. Shipping method purchased must say 'Express' in the title for the order to be considered express.

A tracking number is automatically emailed when the order is shipped.

Custom made orders can take up to 10-25 business days to be made before it is  shipped. For more information on delivery, check our shipping page:

http://www.lurelly.com/pages/shipping

How do I know it will fit me? / Is there a size chart on the website?

Please check our size chart as a general guideline: http://www.lurelly.com/pages/size-guide

Do you have a store where I can do fittings?

At this moment, no. Online sales only.

I wear a size 0. Would the size 2 fit me?

Most likely yes. Our size 2 fits from size 0 to size 2.

Do you ship international?

We offer international shipping at checkout to most countries worldwide.

Some international orders might be taxed by the customer's local customs, however most of our international orders are delivered without any customs fee. We don't refund customs fees at this time.

For more shipping information, go to: http://www.lurelly.com/pages/shipping

Can I return my order if it does not fit well?

All sale items are final sale, some may be accepted in exchange for a different size if we have it in stock or store credit. I

f you’ve had your regular priced order for more than 5 days it is only valid for an exchange.

All items are made to order and are valid for store credit or exchange. If your return is soiled with make up or tarnished, It will not be accepted for return.

Please read our returns policy before you place your order: https://lurelly.com/pages/returns-exchanges

How do I return my order?

All returns should have a postmark that is no later than 5 days from the date you received your package. Please return the product to the following address with a copy of your receipt. Simply notify us by e-mail of your return and please include instructions for your return by writing on your receipt.

LURELLY

PLEASE CONTACT US; INFO@LURELLY.COM

FOR OUR MAILING ADDRESS

 

How many days will it take for me to be refunded if i cancel my order?

Incase of cancelled orders, within 24 hrs of orders being placed, we offer refunds. Refunds are made with the same payment method used on the initial purchase. They take up to 5 business days to be processed. An email notification is automatically sent notifying the costumer about the refund.

*We don't refund shipping costs or customs fees.

How do I exchange my order?

All exchanges should have a postmark that is no later than 5 business days from the date you received your package.

Once we've received your return, we can either send you a store credit of the amount to make another purchase or you can exchange it for another product you'd like.

Please return the product to the following address with a copy of your receipt. Simply notify us by e-mail of your return and please include instructions for your exchange by writing on your receipt.

Our address is:

LURELLY

PLEASE CONTACT US; INFO@LURELLY.COM

FOR OUR MAILING ADDRESS