RETURNS & EXCHANGES

RETURNS GUIDELINES

ALMOST ALL OF OUR ORDERS ARE MADE TO ORDER BY A SMALL GROUP OF SEAMSTRESSES IN LOS ANGELES, DUE TO MANUFACTURING COSTS ASSOCIATED WITH OPERATIONS AND PROVIDING THE BEST QUALITY GARMENTS, WE CANNOT OFFER REFUNDS AT THIS TIME.

ORDERS CANCELED WITHIN 24HRS OF PLACING AN ORDER IS ELIGIBLE FOR REFUNDS, THIS IS THE ONLY EXCEPTION.

Once an order has begun processing after 24hrs this order cannot be canceled.

Final Sale

All SALE items are FINAL SALE. We are unable to process returns, exchanges, or provide store credit for any sale items.

We offer free domestic exchanges or store credit for full-price purchases and are happy to help you find your perfect fit. If something is not quite right, exchanges are accepted within 7 days of receiving your order.

Note: exchanges only apply for full-price unworn and unwashed merchandise. Merchandise received past 7 days will automatically be returned to you. If you need an extension on your return in case of emergencies or orders delivered during vacation please notify us via email; info@lurelly.com, Please note exceptions are not guaranteed and varies case by case.

Full-Price Returns

We accept exchanges for full-price merchandise within 7 days of receiving your order.

Please Note: Exchanges only apply for full-price unworn, and unwashed merchandise. Returns received after 30 days will not be eligible for a exchange of any kind, and will be discarded upon receipt.

US customers, 

Please notify us via email of your return for exchange or store credit to receive our return address

International customers, please submit your request via email for our address to return your order. Info@lurelly.com

Customs duties and taxes on all international orders are non-refundable through LURELLY. However, your local customs bureau may be able to assist you with a duty refund. *Goods sold to Canadian customers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full via your customs bureau.

Return Shipping Fee

This is calculated via your local post, we recommend using DHL or UPS for the most reliable return services, we do not cover international shipping return fee at this time.

How long does a return take to process?

Exchanges and store credits may take 1-2 weeks to process.

LINGERIE AND SWIMWEAR RETURN POLICY

All lingerie and swimwear styles are eligible for exchange under our standard LURELLY return policy. Please request your return within 7 days of receiving your order. Briefs, swimsuits, and bikini bottoms should be tried on over undergarments, without removing the protective sanitary liner. Once tags and liner are removed, we can no longer accept the return. No Exception.