Returns & Exchanges


Exchanges & Store Credit

 

We are pleased to offer exchanges or store credit on full-price purchases. Exchanges must be requested within 7 days of receiving your order.


  • Merchandise must be unworn, unwashed, and in original condition.
  • Items received after 7 days will automatically be returned to the customer.
  • If you require an extension (e.g., due to vacation or emergency), please email us at info@lurelly.com. Exceptions are not guaranteed and will be considered on a case-by-case basis.


Important: Returns received after 30 days will not be eligible for exchange or store credit and will be discarded upon receipt.


 

 

How to Process a Return


  • US Customers: Please notify us via email at info@lurelly.com to receive our return address.
  • International Customers: Please email us at info@lurelly.com to request our return address.


Note: Customs duties and taxes on international orders are non-refundable through Lurelly. However, your local customs bureau may assist with a duty refund. Canadian customers may be eligible for refunds through the CREDITS program — please contact your customs bureau for more information.


 

 

Return Shipping Fees


Return shipping fees are calculated through your local postal service. We recommend using DHL or UPS for reliable international returns. At this time, we do not cover international return shipping costs.


 

 

Processing Time


Exchanges and store credits are processed within 1–2 weeks of receiving your return.

 

 


Store Credit Policy


  • Store credit issued for a returned product is valid for 1 year from the date of issue.
  • Store credit issued without a product return (such as a courtesy or promotion) typically expires within 30–60 days. The exact expiration date will be included in your confirmation email.



Lingerie & Swimwear Returns


All lingerie and swimwear styles are eligible for exchange under our standard return policy. Please request your return within 7 days of receiving your order.


  • For hygienic reasons, briefs, swimsuits, and bikini bottoms must be tried on over undergarments with the protective sanitary liner in place.
  • Once tags or the protective liner are removed, the item is no longer eligible for return. No exceptions.