INTERNATIONAL SHIPPING, RETURNS AND EXCHANGES

SHIPPING INFORMATION


WE ARE NOT RESPONSIBLE FOR CUSTOMS FEES. All international orders may be held at your country’s customs control, depending on the country’s policies. You will need to make sure that you cover any  customs or taxes costs should any acurr when shipping to your destination. We recommend tracking your package as well as checking your country’s national CUSTOMS website in order to get updated shipping information on your package.  


INTERNATIONAL SHIPPING FAQs


Q: Do you ship orders overseas?

A: Yes, we ship orders all over the world. All order communication will occur via email, so it’s very important that your email address is current. Please make sure to double-check the shipping address, too.

 

Q: How much will I pay for International shipping?

A: Your shipping price will be determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you’ll see price for your order.*

* PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS FEES AND INDEPENDENT CARRIER CHARGES. LURELLY CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED. BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT.

 

Q: Can you designate my order as a gift so I don’t need to pay custom fees?

A: We’re sorry, but we are not able to designate any packages as gifts.

  

Q: How long will it take for my International package to arrive?

A: Canadian orders typically arrive within 6-10 business days; all other international orders typically arrive within 10-20 business days. Customs inspections may cause unforeseeable delays, both when leaving the United States and entering another country.



Q: Are there any other charges, taxes or duties?

A: You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. UPS, Lurelly, or any other independent shipping carrier can not be held liable for any additional charges you may incur. Additional charges for Customs clearance must be borne by you. Lurelly has no control over these charges and cannot predict what they may be.

Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Lurelly, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.

Each order will be accompanied by a Customs form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs office for further information.

 

INTERNATIONAL RETURN AND EXCHANGES

 

PLEASE NOTE

 

RETURNING YOUR ITEMS

 

LURELLY
309 E 8TH STREET, SUITE 404 A
LOS ANGELES, CA 90014

Have a question not called out here? Contact our Customer Service Team by emailing info@lurelly.com.